America’s leading consumer research firm once gave NV Energy the highest ranking for customer service in the West. But after years the eliminating service line crews and the closure of all but one customer service office in the state - NV Energy ranks dead last. Executives have pushed these cuts while reporting over $225 million in profit and paying CEO Michael Yackira nearly $5.3 million. And now, NV Energy is breaking its promise to retirees by slashing their health care when they need it most.